When will you ship my order?
All orders are subject to a processing period before shipment, usually 1 to 2 business days. You will receive a notification to your email address or phone number via text message when your order has been shipped.
When will my order arrive?
All USA orders are shipped from our Los Angeles warehouse. Please expect 4 to 7 days to receive your order. Each product has an estimated shipping time detailed on the product page. You can track the status of your order here.
Can I cancel my order?
If your order has been placed and shipped from our Los Angeles location we can't cancel it or provide a refund. Reach out to our support team about refunding the item and place a new order for the item you want.
What happens if I place a pre order?
Pre-orders are orders for products on ShopKultivate.com that are not yet in stock currently but are expected to be available for purchase at a later date. The estimated arrival date will be displayed on the product page. If you submit a pre-order, the item will be reserved and mailed to you as soon as the shipment arrives at our warehouse. You will receive an email when the item ships out.
Where are you located?
Our offices and warehouse are located in the beautiful city of Santa Monica, California.
How do I contact you?
You can reach our live chat team when available on our website with an estimated response time. We're typically available 9-5pm PT 7 days a week.
Our customer care team will be happy to assist you! Expect a reply back to all your emails within 24-48 business hours. You can email the team at Support@ShopKultivate.com
You can reach us by phone at 310-8001-0044
What do I do if the product I want is out of stock?
You have great taste. Some items fly off our (digital) shelves faster than others and we do our best to replenish them as fast as possible. No stress, we usually restock within a few weeks of them being sold out. Sign up to our email database below to get notified when new arrivals are back in.